Experienced Administrative Assistant and Customer Service Specialist with a proven track record spanning over 3 years. Known for adaptability and meticulous attention to detail. A multitasker, proficient in administrative tasks, including meticulous organization, effective program support, and adept platform management. Demonstrates robust organizational and communication abilities, poised to contribute a versatile skill set to achieve organizational objectives.
Managed email communications and calendars for two executives, demonstrating strong organizational and communication skills. Conducted in-depth research on industry trends and competitors, supporting strategic decision-making. Set appointments and made travel arrangements for top Executives. Effectively handled project managements for top Executives and business owners. Coordinated events and meetings, including document preparation and design work. Excelled in data entry tasks and provided general administrative support to the team.
Delivered exceptional customer support through various channels, including phone, live chat, email, and in-person interactions. Resolved customer inquiries and complaints promptly, maintaining high customer satisfaction levels. Collaborated effectively with cross-functional teams to ensure timely resolution of customer issues. Maintained accurate and detailed customer records in the company's CRM software.
Delivered exceptional customer support through various channels, including phone, live chat, email, and in-person interactions. Resolved customer inquiries and complaints promptly, maintaining high customer satisfaction levels. Collaborated effectively with cross-functional teams to ensure timely resolution of customer issues. Maintained accurate and detailed customer records in the companys CRM software.
Bachelor of Technology, B.Tech. Graduated from bachelor degree with CGPA of 3.99
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